Contact Us for Assistance!

If you have any questions, we are happy to answer them via live chat or email.

Should you have any questions regarding our product, do not hesitate to reach out. Just fill in the contact form here and we’ll be sure to reply as fast as possible.

Answers to many frequently asked questions can be found below.

Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Friday 9:30 AM to 6:30 PM Eastern Time

We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal, PayPal Credit, and Amazon Checkout payment methods.

We also accept purchase orders from government agencies, education institutions, and corporations. All purchase orders are subject to credit approval.

Free 2 day shipping is available to home and business addresses in the contiguous United States for most items. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.

We will begin processing your order right away if order is placed during normal business hours. If payment is clear before 11:00 AM, the order can be shipped out the same day. Otherwise, the order will be shipping out the next business day and arrive in 2 days.

An email containing your order confirmation will be sent after completion of your order online. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. If you still have not received an email confirmation please contact us and we will be happy to verify your order.

You can use this link for your order status tracking. You will need to provide your order number and billing zip code.

You may request a change to your order or may cancel it by live chat so long as it has not been processed for shipping. Since orders are usually processed quickly, please notify us of an order change or cancellation by live chat.

Notification by email is not recommended due to the speed of processing the order.

We are unable to reinstate an order once it has been cancelled. You must place a new order instead, subject to our current availability and pricing.

Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.

It depends. If you wish to ship outside of United States, please contact us at contact@pconline365.com. International customers are responsible for paying all duties, taxes, or customs fees upon receipt of order.

*Some items may be unavailable for international shipping due to export or import controls or for legal reasons.

PConline365 is required to charge sales tax in various states after a recent Supreme Court ruling which triggered new legislation. The states that have passed new legislation have different effective dates for compliance. No sales tax will be charged for shipments to states that have a future effective date or have not yet issued legislation. For states that sales tax is not being collected, a Use Tax may still be applicable to a resident of such state that purchased merchandise from outside the state.

International shipments are generally subject to local import duties and taxes. PConline365 is not responsible for, nor can offer any specific advice regarding, any customs-related fees that you may incur. For specific information, please consult with your local government import or customs office.

Sorry, we don’t ship to PO box address. Order with a PO box shipping address will be automatically canceled.

We want you to love the items you purchase from PConline365.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.

Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. PConline365.com maintains serial number tracking.
We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

PConline365.com Returns
134 Sandy Drive, Unit B
Newark, DE 19713

You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper’s responsibility.

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

If you purchased a product from PConline365.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Any item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment. Please contact our customer service department as soon as possible if your item was damaged in transit.

Purchase From PConline365 Now Get Free 2-Day Shipping